Refund policy

Every account gets 3 free generations before any payment, so you can see exactly what the service produces before you subscribe. This policy covers what happens after you do.

14 days on your first payment

If the service is not what you expected, write to us within 14 days of your first payment and we refund it in full. You do not have to give a reason. Your access ends when the refund is issued.

Renewals

Renewals are not refundable, and we do not refund part of a month. Cancel before the renewal date and you are not charged again — cancelling keeps your access until the end of the period you already paid for. If a renewal caught you by surprise and you have not used the service in that period, write to us anyway; we would rather refund it than keep money you did not mean to spend.

When something breaks

If a generation fails because of a problem on our side, tell us and we restore the credit. If the service is unusable for a meaningful stretch of a paid month, we refund that month.

What we do not refund

We do not refund because an advertisement was rejected by Meta or did not perform. What we deliver is a draft; approval and results depend on your product, your account and your spend, and those are outside our control.

How to ask

Write to hello@spytocreative.com from the address on the account. We answer within 2 business days. Paddle is the merchant of record and issues the refund to the card you paid with, normally within 5 to 10 business days after we approve it. You can also raise a refund request with Paddle directly.